“My heat pump was installed in May 2025. Ice has been found on the unit since Oct of 2025. Dec 12 a technician came to repair the unit. It’s Dec 27 and the unit is AGAIN covered in ice. My PSE bills are through the roof, and my house cannot even reach 66 degrees. I’m tired of waiting for service. Hopefully this review will get their attention. I previously gave them FIVE STARS, so I am not unreasonable. FIX IT OR REPLACE IT, I cannot afford this defective unit!!!”
- Brenda B.